CH News Inc. is a leader in the wholesale distribution of newspapers and magazines. In operation 365 days a year all of our departments are committed to providing quality service to our Publisher and Retail clients every day.
CH News, in the past and currently, has the capability of increasing its account base without any loss of quality service to the customer.
Every Monday Independent Drivers pick up returns and payments due from the previous week. Our Collectors and Sales Representatives strive to keep cut offs to a minimum.
The entire staff at CH News, Inc. knows and understands the importance of quality customer service. Acting as the “front line” representative for the publications we distribute we expect all our personnel (including Drivers, Sales Representatives and Office Staff) to address all questions and concerns received from our accounts in a quick, courteous and efficient manner.
Quality Customer Service does not just happen, it is worked on daily.
CH News has over 70 independent drivers who deliver newspapers and magazines to over 3,000 accounts throughout Bergen, Passaic, Hudson, Union and Essex Counties in New Jersey.
CH News, Inc. takes pride in its customer service. Our experienced Sales Representatives periodically visit all accounts. All stores that call our office with a question or concern receive a call or visit from our Sales Representatives.
do not have dedicated Sales Representatives and are not able to provide the services listed. We, at CH News Inc, consider the above to be good business practices that can potentially help increase sales in our service areas.
WE DO NOT JUST WANT TO DELIVER PAPERS.
WE TRY TO MAINTAIN AND GROW CIRCULATION.
Our routes are developed using up to date technology. This enables us to create routes that can be delivered efficiently each day.
Our state of the art computer system helps set us apart from other wholesalers and distribution agents and will help us sell as many papers as possible in our distribution area. We currently use a custom tailored Web Based Application to power our unique distribution system (SQL, Cold Fusion, Flex). This system is Multi-tiered Web Server based in order to cope with all technological demand and upgrades. It currently supports all the standard reports that publisher requires from us and is able to produce reports with unique specifications upon request. This system can also handle all ABC required documentation. We currently have state of the art Voice over IP Phone System with Unlimited Number lines to cope with current and future demands. We are also upgrading our IT Infrastructure to be based in SQL, Adobe Coldfusion And Flex 3.0 in order to handle the increased volume now or in the near future in customer care and satisfaction. Publishers will have access to our web based system via the Internet and will be able to regulate their Publications and generate reports. Draw regulations can also be maintained by CH News using return % set by publisher.